Thank you for your informative reply to my earlier email, in which you make clear that only 20% of passengers find the hard seats unacceptable.

I can summarise the result, broadly speaking, of your survey

to suggest that 89% of the travelling public are satisfied with hard seats.

The other 20% will probably include the less youg and disabled passengers.

I realise thqat people from these groups are somewaht of a nuisance.

Bit i regret to say that I cannot find in your email any suggestions as to how people who find that hard seats prrsent them with a problem.

I wonder if you couls make some suggestions to this end so that I can inform others as to the measures that can be taken.

I am sorry to say that I have to respond to your reply in a negative sense. I appreciate that the less young and the less well rounded can be rather a nuisance.

I was disappointed that I could not find any indication of concern for the comfort and welfare of the 20% of passengers that who have a problem with the new hard seats.

There are no suggestions as to what these 20%, which obviously includes the less young and the disabled, could do to help then cope with the hard seats.

It is comfoting to know that the replacement of the sprung comfortable seats with hard sets isin fact a measure to prevent nasty injuries due to springs penetrating the seta covering. Everyone will of course symoathise with anyone who has suffered such an injury. I would be interested to know how many peolple have been injured in the unfortunate way.

http://www.ottobockus.com/mobility/mobility-101/seating-and-positioning/

http://www.ncbi.nlm.nih.gov/pubmed/8122081

apparently insognificant minority